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Blackboard login problems

Blackboard technical problems

Publisher "e-pack problems"

BC web site or BC login problems

Office 2007 Document Issues in Blackboard

If you are having trouble logging in to your online course, it could be due to one of the following reasons:

1. You have not paid:  You must have registered and paid or the course will not be available online.

2. You are attempting to log in before the start of classes or after the class has ended:  e-Learning classes are not active before the first day of the term and usually end three days after the close of the class. Contact the instructor for further information on the start and end dates.

3. You don't know your BC e-mail username: To find your username....

First: Go to the Student E-mail homepage.
Second: Click on the "ID LOOKUP" link and follow the directions.
Third:Return to the Blackboard login page, and enter your information. Remember, your e-Learning login is your BC ID (without the @broward.edu part) in lowercase!

4. You are using an incorrect password:  Your default password is your BC PIN number (MMYYYY of birth) unless you've changed it. You can reset your password, but changes can take up to 20 minutes to be updated. This is the only way to change your password.

Blackboard technical problems

If you are having a technical problem with Blackboard: Click on the About e-Learning link on the left navigation menu, then select Requirements to ensure that your computer and software are compatible with Blackboard.

If you still need technical support with Blackboard: Contact the e-Learning help desk. It's available 24 hours a day, 365 days a year to all faculty and students using the Blackboard e-Learning software. Do not contact the e-Learning help desk with issues related to the BC web site or your BC login.

Please select how you wish to contact the e-Learning Help Desk:

1.	Create an e-learning online help desk ticket.
2.	Call the 24-hour e-learning help desk toll free: 1-800-630-8715.
3.	Use our online Chat service to "speak" with an e-learning help desk support person between the hours of 8:00 a.m. and 6:00 p.m.

If you cannot resolve your technical problems, go to any BC Learning Resource Center to use an open lab computer to access your course. Many public libraries also have computers that can be used to access the Internet, however the computers may not be configured for use with Blackboard.

Publisher e-pack problems

Help for students:

- Need a publisher's access code to be able to log into your e-Learning course?
- Have problems related to an access code?

For all access code issues, click here for the specialized access code help desk. and look under the "Digital Content" heading.

Help for Faculty: Get support for access code and e-pack issues, submit support requests Mon. through Fri.: 9am - 9pm. (EST), excluding Canadian public holidays.

Find an e-pack:  Search the database for your e-pack. When asked to enter your Blackboard administrator's name and e-mail address on the online order form, use the name David Shulman and the e-mail address dshulman@broward.edu.

BC web site or BC login issues

Contact the BC Help Desk. It's available 7 AM to 11 PM, Monday through Friday. Emergency after-hours support is available 24 hours a day, seven days a week via the voice mail system.

Do not contact the BC help desk regarding e-Learning issues (i.e. problems with your Blackboard course). This help desk is for BC web site and BC login issues only. Use the information listed above for Blackboard technical support.