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Blackboard login problems

Blackboard technical problems

Publisher "e-pack problems"

BCC web site or BCC login problems

Office 2007 Document Issues in Blackboard

You are not registered in an e-Learning course:  You must have registered (and paid) for an e-Learning course to be able to use this login.

You are attempting to login before the start of classes: Logins are not active before the first day of the term. NOTE: your instructor sets the start and end date for your access. If you login and don't see the course, contact the instructor for information.

You are registered for an e-Learning course, but it has not been paid for:  You won't be able to login unless you have paid for your course(s) and you are not blocked by outstanding fees that are owed to BCC. Access can take up to 12 hours after payment.

You can login, but your course does not show: If it has been 12 hours since you paid, and the semester has started, but the course isn't listed on the Blackboard login screen, contact the instructor for information.

You don't know your BCC e-mail username: To find your username....

1. Go to the Student E-mail homepage.
2. Click on the " ID LOOKUP " link and follow the directions.

Return to the Blackboard login page, and enter your information. Remember, your e-Learning login is your BCC ID (without the @broward.edu part) in lowercase!

You are using an incorrect password

Your default password is your BCC PIN number (MMYY of birth) unless you've changed it. You can  reset your password , but changes can take up to 12 hours to be updated. This is the only way to change your password.

Blackboard technical problems

You are having a technical problem with Blackboard: Click on the About e-Learning link on the left navigation menu, then select Requirements to ensure that your computer and software are compatible with Blackboard.

Still need technical support with  Blackboard? Contact the e-Learning help desk. It's available 24 hours a day, 365 days a year to all Faculty and students using the Blackboard e-Learning software. Do not contact the e-Learning help desk with issues related to the BCC web site or your BCC login.

Please select how you wish to contact the e-Learning Help Desk:

1.	Create an e-learning online help desk ticket.
2.	Call the 24-hour e-learning help desk toll free: 1-800-630-8715.
3.	Use our online Chat service to "speak" with an e-learning help desk support person between the hours of 8:00 a.m. and 6:00 p.m.

If you cannot resolve your technical problems go to any BCC Learning Resource center to use an open lab computer to access your course. Many public libraries also have computers that can be used to access to the Internet, however the computers may not be configured for use with Blackboard.

Publisher e-pack problems

Help for students: Need a publisher's access code to be able to log into your e-Learning course? Request a temporary code . Ask your professor how you can obtain a permanent access code before your temporary access code expires.

Get access code information and trouble shooting tips .

Help for Faculty: Get support for access code and e-pack issues, submit support requests Mon. through Fri.: 9am - 9pm. (EST), excluding Canadian public holidays.

Find an e-pack:  Search the database for your e-pack. When asked to enter your Blackboard administrator's name and e-mail address on the online order form, use the name David Shulman and the e-mail address dshulman@broward.edu.

BCC web site or BCC login issues

Contact the BCC help desk. Its available 7 AM to 11 PM Monday through Friday. Emergency after-hours support is available 24 hours a day, seven days a week via our voice mail system.

Do not contact the BCC help desk regarding e-Learning issues (i.e. problems with your Blackboard course). This help desk is for BCC web site and BCC login issues only. Use the information listed above for Blackboard technical support.