Broward College has written policies for protecting the privacy of all students. These policies incorporate the Family Education Rights and Privacy Act (FERPA) and applicable state statutes. The policies are described in the College Catalog in the
Student Rights and Responsibilities sections, and in the
BC Student Handbook.
BC Online Complaint Process
Broward College desires to address student complaints and resolve student issues, complaints and concerns in an expeditious, fair and amicable manner. Students enrolled in online courses who desire to file a complaint should follow the Complaint Process for Non-instructional Issues (BC Procedure 5.23). (For appeals related to the final course grade, please see the information regarding grade appeals on page 70 of the Student Handbook.) An example of a student complaint might be in regards to a faculty member's timeliness in grading and providing feedback on assignments. Students in this situation should first
contact the Associate Dean of the department and continue to follow the resolution procedure as outlined in Procedure 5.23 above.
After exhausting all institutional complaint processes, Florida residents may file a complaint with the Florida Department of Education-Division of Colleges, and/or with Broward College's regional accrediting agency, The Commission on Colleges of the Southern Association of Colleges and Schools. Students residing in states other than Florida may file a complaint with the regulatory agency in the state where they are receiving the online instruction, and/or the Commission on Colleges.
Most complaint processes external to Broward College require that the student:
Document the steps taken to exhaust the institution's grievance process.
Describe the action taken by the institution to date in response to the student complaint.
Provide a copy of the institution's response to the student as a result of following the college's procedures.
Regulatory Agencies in Other States:
This list includes agencies for each state and contact information, where available.
FL-SARA Complaint Process
Distance education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non‐instructional complaints to the FL‐SARA PRDEC Council. For additional information on the complaint process, please visit the
FL‐SARA Complaint Process page.