CCN: CTS2156C Title: Microsoft Enterprise Desktop Support Credit Hrs: 4.00
Description : 
This Microsoft IT Academy course teaches students the skills to support end users who run Microsoft Windows and applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. It provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows desktop or laptop computer and a working knowledge of operating in an Active Directory domain environment. The course includes the skills needed to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop.
 
Prerequisite(s) : CTS1327C
Lec Hrs =   48.00 Lab Hrs =   16.00 Oth Hrs =   0.00 Fees =   0.00

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