Explore how excellent customer service is achievable for every organization
Building a successful customer experience in today’s environment is the result of understanding your customer’s expectations—and putting the right guidelines and service standards in place to exceed them.
With more than 90 years of excellence in customer service, no one understands this better than Disney.
Broward College and the Walt Disney World Company, through its world-renowned
Disney Institute, have partnered to bring quality customer service training to South Florida. During this one-day event, you'll learn
customer service strategies and tactical approaches to ensure greater intent to return and recommend, as well as develop a stronger competitive edge.
Who Should Attend:
This program is beneficial to any individual or organization interested in learning how to enhance the customer experience and raise the level of quality service in their organization.
What is Included:
- One full day of official
Disney Institute training with two facilitators
- Comprehensive reference materials and workbook/training manuals
- Complimentary breakfast, lunch and snacks throughout the day
- Certificate of Completion from the