Broward College seeks to address student complaints and resolve student issues in a fair and amicable manner. Students enrolled in online courses who wish to file a complaint should follow the complaint process for non-instructional issues (BC Policy 6Hx2-5.26). For appeals related to a final course grade, please refer to information regarding grade appeals in the Student Handbook. Students should first contact the Associate Dean of the department. Students who wish to pursue a formal grade appeal should do so in accordance with BC Policy 6Hx2-4.19 and Procedure A6Hx2-4.19.

Students are encouraged to attempt to resolve their complaints informally through the incremental levels within the college as indicated in procedure. If no resolution is achieved, then students can file formal complaints with the appropriate Dean or the Vice Provost for Academic Affairs. If you choose to file a complaint regarding an online course, please call (954) 201-7900 for an appointment with the Dean of Online Campus and e-Learning.

After exhausting all institutional complaint processes, students may file a complaint with the Florida Department of Education-Division of Colleges (FCSinfo@fldoe.org), and/or with Broward College’s regional accrediting agency, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).  

MOST COMPLAINT PROCESSES EXTERNAL TO BROWARD COLLEGE REQUIRE THAT THE STUDENT:

• Document the steps taken to exhaust the institution’s grievance process.
• Describe the action taken by the institution to date in response to the student complaint.
• Provide a copy of the institution’s response to the student as a result of following the college’s procedures.