Student Resources

Where to Start and How to Succeed in Broward College’s Shifted Classes to Remote Learning

As Broward College shifts teaching and learning to remote formats due to the COVID-19 pandemic, we remain committed to helping assure your success across our classes and programs.   There are many resources offering tips and strategies for succeeding in remote courses and learning activities.  Below are what we consider to be among the very best approaches, with links to additional resources to assist you in achieving your higher education goals.  Above all, we are here for you throughout this crisis.  Please do not hesitate to contact the appropriate Broward College personnel and/or resource in the coming days as we all work together to rise to this unique challenge.

Remote Learning is a general term to describe when the learner and instructor are separated by distance and, therefore, cannot meet in a traditional face-to-face classroom setting. Examples of Remote Learning include the learning that occurs using tools like D2L, Blackboard Collaborate, or Skype to deliver course materials, broadcast a lecture, or hold a discussion. Even a conference call to discuss a reading and upcoming assignments could be considered a type of Remote Learning. 

Broward College, like other higher education institutions, intentionally chose this phrase as it recognizes the wide variety of mechanisms for facilitating learning from afar. It provided faculty the freedom to apply a diversity of pedagogical approaches to actualize distance learning.

BC Remote Learning includes user-friendly online tools to make your learning experience very similar to what you would receive in an actual on-campus classroom.  You will watch live videos and participate in online activities (homework) to meet the course’s learning outcomes.

Classes will meet remotely at the specific time listed on the course schedule.  This is why these courses are described as ‘Remote Learning.’  Faculty will be available to meet with you in a virtual setting during office hours outlined in the course syllabus.  The syllabus, grading policy, and other course materials will be available in the D2L learning management system.  

When searching for classes, you should carefully review the class notes to understand course requirements and other important information.  To review class notes, click on the icon that looks like a magnifying glass below the reference number as you are creating your class schedule.

  1.   Rely on your Sense of Self-Motivation

Whatever the circumstances, your education is, first and foremost, your responsibility.  Rely on yourself to keep up with assignment due dates, study preparation, learning new technology skills, and whatever is required to succeed.  You are your own best ally in sustaining motivation and responsibility throughout your educational program.  This is no different in the remote learning setting.  In fact, it is more important than ever that you take personal responsibility and ownership of your education. 

  1.   Log in to D2L and View the Updated Syllabus

Your experience in remote learning at Broward College during the COVID-19 response timeframe begins with logging in to the College’s learning management system called Desire-2-Learn (D2L).  Every course has a “course shell” containing detailed instructions on how to access all course assignments. 

Login here 

  1.   View the Updated Syllabus in D2L

The next step in your journey is to locate the updated course syllabus.  Once you log in to D2L, links to all actively registered courses will appear on the left.  You will need to access and carefully review the directions you find there from your professor.  Be absolutely certain to review the updated syllabus for each class and the critical updates that will come with each class.  Plan accordingly.

  1.   Your Time Management is Critical to Success

It is easy to become distracted and to procastinate in a remote learning environment.  Time management is one of the most important aspects of a successful remote education. Did we mention that you must review the syllabus for each class and the critical updates that will come with each class?  The updated course syllabus will contain essential information about due dates for upcoming assignments, how to access materials, where to view virtual lectures and many aspects of the modified learning experience. This means you should keep a calendar and maintain a schedule to ensure that you complete your work on time.  Be certain to view the updated syllabus in Desire2Learn (D2L) and plan to manage your time accordingly.

  1.   Establish Proficiency Using Technological Software

Your professor will identify the specific software they will use to enable you to complete your course.  Be certain to take some time to learn how to use these applications.  Remember, view the syllabus FIRST. Then look to the training links provided on this resource page for assistance about how to use the specific software applications for your specific courses.

  1.   Communicate Often with Classmates and Instructors

A key part of your continued success will be your ability to communicate with your professor and classmates.  You may not be able to simply raise your hand to get the attention of your instructors and classmates.  Check your syllabus and ask your professor about their preferred method for communications. Your professor will still have office hours, at which time they are committed to being available to you. If you have a question about an assignment, contact your professor and classmates to collaborate and determine a solution to your problem.  Stay active in your courses and seek assistance whenever it is needed.  Remember to follow netiquette,

  1.   Leverage all of Broward College’s Resources to Ensure your Success

Broward College offers a considerable array of resources to help you, particularly at this time.  Whether you need tutoring help, library assistance, or technical support, we are here for you!  Be absolutely certain take advantage of the resources provided on this webpage.   


As you progress in your remote learning, you will likely find that it shares more similarities than differences with the traditional learning environments to which you may be more accustomed.  Following the steps above will help you better prepare for your academic success and better prepare for potential challenges along the way.  As you look back on this experience, you can be proud of your accomplishments, flexibility, and unrelenting motivation toward your higher educational goals!

For general information or assistance with registration, advising, or financial aid, students should call 954-201-7350 or visit  For general information regarding the College's response to COVID-19, visit

Broward College is proud to have issued to our students 720 laptops for the fall semester and over 1,600 laptops since going remote. Currently, the college is updating its inventory and will not be able to provide laptops to students until further notice.

Webcams are still available. Students can request webcams by going to and clicking on webcams loan application to request one.

As a reminder, the Bookstore Online Storefront has several laptops options available for purchase. These options are financial aid eligible for qualifying students and are configured to support remote learning and the use of D2L, Blackboard Collaborate, Zoom and Honorlock.

Students also qualify for technology discounts from Microsoft, Apple and HP. Below, are the minimum laptop configurations recommended to attend remote synchronous learning classes.

  • Operating System: Microsoft Windows 10
  • Minimum Processor: Intel Cor i3 (Recommended: Intel Core i5 or equivalent AMD Ryzen 5)
  • Minimum Memory: 4GB (Recommended: 8GB)
  • Storage: 128GB Solid State Drive (SSD) (Recommended: 256GB SSD)
  • Screen Size: 12.3" or larger

If you have any further questions or concerns, please email us at or call 954-201-4SOS.

Visit Technology Assistance for tutorials on how to access D2L, Blackboard, myBC, your student email, and the Office 365 suite.

If you need assistance accessing your student email, D2L, or your student account, please contact the 24-hour Help Desk at 954-201-7521. They are available to assist with: 

  • Accessing BC One Access for D2L, myBC, Outlook (student email)
  • Issues with Broward College technology
  • Login questions and issues
  • Basic assistance with navigating myBC, Outlook, and other student resources

At this time, Academic Advising is providing support remotely. Please email your assigned advisor for any advising needs.  Your academic advisor is assigned based on your major, benchmark achieved in your major, and the primary campus selected on your admissions application. Contact information for your assigned Academic Advisor is available in BC Navigate under the Resources tab. If you do not have an assigned advisor or you are unable to schedule an appointment with your assigned advisor, please email your campus advising office at:  

An advisor will contact you within two business days. 

For further information, you can visit Advising.

Financial Aid advisors are available to assist students with any questions concerning financial aid eligibility. It is our goal to ensure that your financial aid process is both pleasant and seamless, even while we are operating entirely remotely, and we are here to serve you. If you would like to have a virtual financial aid advising appointment, please email us at with your student ID and preferred time you would like to speak with someone and the best phone number to reach you. 

Our office may be contacted by email at or by phone at 954-201-2330.  

Hours available by phone and virtual appointments:

Monday through Thursday: 8 AM – 7 PM

Friday: 8 AM – 4 PM

Due to the Coronavirus outbreak, your family's current financial circumstances may warrant a recalculation of your financial aid eligibility. The latter may have resulted in the loss of wages or reduction of hours. Starting Fall 2020, students can submit an income adjustment request along with documentation to substantiate the reason for any adjustment of their 2020-2021 financial aid eligibility. The request takes about 4 weeks to be reviewed and can be submitted online by visiting Financial Aid Forms.



Broward College will not deviate from the current grading policy by creating a new pass/fail grading scenario for this semester. After a thorough review and consideration of pass/fail grading, we came to the following conclusions.

1) The acceptance of courses by a transfer university that was assigned a pass/fail is unknown across the national landscape.

2) Pass/fail has implications for the calculation of Satisfactory Academic Progress that could have a negative effect on students that receive federal financial aid. Determining how it impacts the student is a student by student unique analysis.

3) Our faculty were consulted and expressed that they were concerned about creating two grading schemas for each course, one that would explain to a student the traditional grading criteria and one that would inform students of their expectations for earning a pass versus fail, particularly as they focus on providing a quality remote learning experience.

4) The universities that have "advertised" they are providing a pass/fail option for students aligned fail with a traditional 'D' or 'F.'  The level of effort to transition courses to remote learning does not also allow time to develop institutional consistency in the assignment of a pass and fail.

Fundamentally, there were several significant reasons not to provide this option and limited reasons to do so.

We recognize this is a difficult transition for our students, and we want our students to be successful. Instead of moving to pass/fail, we are offering a WS option to relieve the impact of a traditional withdrawal. We developed the WS enrollment status for students who withdraw from courses originally face-to-face or blended between March 12 through April 21 which has the effect of not having the course count as an attempt. If a student is concerned about failing the course due to the transition, they should consult their academic advisor and a financial aid advisor before exercising this option. The WS option will launch during the week of April 13. 

We encourage our faculty to continue to be overtly communicative with our students regarding their academic standing in the course. Additionally, Additionally, faculty should direct students to their academic advisor to evaluate their options and the impact of these decisions on their academic standing. Financial aid advisors are also standing by ready to discuss how these options will impact financial aid.

On March 27, the President of the United States of America signed into law a $2 trillion stimulus plan known as the CARES (The Coronavirus Aid, Relief, and Economic Security) Act, which will provide borrowers of federal student loans with substantial benefits.

With the CARES Act, no interest will accrue on federal student loans from March 13 through September 30, and all federal student loan borrowers will automatically have their payments suspended for six months through September 30. Additionally, the CARES Act requires the U.S. Department of Education Office of Federal Student Aid to cease collection activities on all defaulted loans, including administrative wage garnishment and the Treasury Offset Program through September 30.

We've teamed up with Solutions at ECMC to answer all of your student loan repayment questions. Solutions is a service of the non-profit organization ECMC and dedicated to helping students manage educational loans. Their resources are available to you free of charge. To contact a Solutions Student Loan Repayment Advisor, email, or web chat by visiting them at or call them at 1-877-331-3262.

Broward College Policy 6Hx2-6.45 provides a student the opportunity to petition for a refund if they experience a non-academic extenuating circumstance that results in them withdrawing from the course.

If a student has experienced a non-academic extenuating circumstance and has withdrawn from a course, a student may submit a Petition for Refund Request online by visiting the Cashier and selecting the Petition for Refund Request tab.  Make sure to read the information about the Petition for Refund process before submitting your request.

The Student Accounts team is available Monday-Friday 8:00 AM to 3:00 PM by phone at 954-201-7434 or via email at  We are here to talk to you about your account and answer any questions you may have related to your account charges or outstanding balance.  We can help you. Call us today!

Students are encouraged to reach out directly to their professors for questions related to their course and check their BC email often.  For tutorials about how to access your student email, visit Technology Assistance.

Students can find Faculty email addresses through the Faculty and Staff Directory located on the Broward College home page.

Students who are having academic issues are encouraged to reach out to their professor, and if that is not successful, contact the Associate Dean. 

Students can find the appropriate Associate Dean through the Faculty and Staff Directory located on the Broward College home page.

Select the department and location of your class. Next select "Administrator" in the 'Employee Type' box.  This search should help you find the appropriate Associate Dean to contact.

You may also submit a concern through the Office of the Ombudsperson online portal, and we will route/address your issue accordingly.

Students can visit the BC library page at to schedule a student research appointment. Students can also make appointments with librarians through the Library Resources page on D2L

Students can contact librarians by pathway:  Contact a Librarian
To chat with a librarian: Chat with a BC Librarian

For questions:

If you require special accessibility accommodations please contact ​Accessibility Resources.

Peer Leader Mentors are available to guide you and point you to the right resources. To request a Peer Leader Mentor.

Students who must take a placement test, now have the option of remote testing. For scheduling and information, visit

Students can schedule an online tutoring appointment via WCOnline

Students can access by logging into your One Access and D2L accounts. A user guide has been included for your viewing Student Guide.

Broward County Libraries: Students in Broward County have access to Brainfuse with a library card. Students can apply for Broward County Library Card here.

For questions:

  • Karen Magnus, Associate Dean, Academic Success Center, South Campus, Miramar West Center, Miramar Town Center, and Pines Center,
  • Joseph Metts, Associate Dean, Academic Success Center, Central Campus and Willis Holcombe Center,
  • Dr. Tania Phillips, Associate Dean, Academic Success Center, North Campus,

​Currently, all campus bookstores are operating online. Students can order books for free home delivery through the Bookstore website. For information and questions visit  

All rented textbooks can be returned free by mail by printing a return label.  For instructions, visit

Bookstores will reopen when College staff return to work at their campus work locations.

The College has assistance available for students in distress, who may be experiencing extenuating circumstances outside of the classroom that threaten their ability to successfully enter and/or complete college.  Seahawk Outreach Services (SOS) can assist you with navigating these difficult times, refer you to the right resources, and advocate on your behalf.


North Campus: Melanie S. Gnaizda-Gilson | 954-201-2310

Central Campus: Anelle Moss | 954-201-4859

South Campus: Roslyn Bailey-Oddman | 954-201-8407

Broward College provides psychological and psychiatric counseling services to its students at no charge.  These services can help you with a variety of life issues where additional support and guidance may be needed.   If at any time you have concerns about relationships, family, stress, body image, drug and alcohol abuse, anxiety, depression, violent or suicidal thoughts, sexual assault, or just want to talk to someone, this service is available to you.  NO REFERRAL is needed from anyone at Broward College.  These services are provided by Henderson Student Counseling, which is a local, nationally accredited provider that is conveniently located in a comfortable environment where you can explore any of these concerns and speak to a professionally trained and licensed counselor.

Enrolled students who use these services are eligible for up to six free counseling sessions.  After the initial 6 visits, additional counseling sessions are priced at your ability to pay.  Henderson also accepts and can bill your insurance company for these services as well.  Equally important, your counseling sessions are confidential according to Federal and State privacy laws. 

You can call anytime to speak to someone at 954-424-6916.  To request a call back you may email them with your contact information at but please note that this email communication is not answered by clinical personnel.  Support is available by phone 24 hours/7 days per week.  The College does not need to know that you are or will use these services during your enrollment.  Simply supply your name and student ID over the phone.  Help is a phone call away.  For more information, visit the Broward College Student Mental Health Counseling website. Effective March 17, all counseling services are being conducted remotely.

Foodbank locations or food resources can be found by visiting or calling the Why Hunger hotline at 1(800) 5-HUNGRY.​

'Pack-A-Sack' food bags remain available to students. Students should contact Nourishing Lives to make arrangements for pick-up.

Nourishing Lives

Contact Person: Rev. Peytyn Tobin

(954) 868-8539

Visit the article in the Technology Knowledge Base for information on how to request technology assistance, tutorials on using our applications, and more.

Comcast is offering two months of free internet for qualified new customers.  Click here to apply for Comcast Internet

Other resources:  

Lifeline Support for Affordable Communications Lifeline is the Federal Communications Commision's program to help make communications services more affordable for low-income consumers. Lifeline provides subscribers a discount on monthly telephone service, broadband Internet access service, or voice-broadband bundled service purchased from participating providers.

An article posted on identifies several more options for affordable internet.

Comcast and T-Mobile upgraded everyone to unlimited data for next 60 days 

Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

For students who are parents and have kids in Broward County Public Schools:

Broward Public Schools / Get Two Months of Internet FREE 

If you are anxious about the Corona Virus or other life challenges and prefer to text, text the word HOME to 741741. A crisis counselor from the National Crisis Hotline will respond.

HP Stream 11.6" Intel Atom x5 4GB RAM 32GB Laptop with Microsoft Office Personal 365 $199.95

Dell Inspiron 11 3195 11.6" Touchscreen AMD A9 4GB RAM 2-in-1 Notebook w/Microsoft Office Pro 2019 From $798.00 marked down to $339.95

Apple MacBook Air MD760LL/B (2014) 13.3" Laptop 1.4MHz/128GB (Refurbished) w/MS Office 2016 from $1,298 marked down to $499.95

Low-cost computers

If you are worried about being quarantined in a home where you do not feel safe the National Domestic Violence Hotline is available 24 hours a day, 7 days a week, and 365 days a year.

Call or chat: 1-800-799-7233

If you need health insurance, click this link to see if you are eligible for Medicaid.

If you want general information about the Coronavirus

For questions related to COVID-19 in Florida, you may contact the Florida Department of Health's dedicated COVID-19 Call Center: